My training sessions at a private BPO concern-“Night shift mania”

Exactly before one year I was selected for a BPO concern (don’t want to mention the company). After finishing my college this was the first job that I got. But before that you need to clear the test to get into the actual kind of job and later you are considered as the perfect employee in that concern. BPO companies select candidates that are sound in English skills and accent. The latter thing is not considered to an extent as long as you speak fluently in English (boo).

 Talking about the training session, it is the secondary part once you get selected. The training session started after a week from the time I was selected.

Before you go attend the interview, be confident on what you would talk and do memorize some topics by heart to speak when they ask you to talk on some topic to test your skills. I did the same, read some good topics and few points to discuss over there.

At first when I entered the room for interview, I could find around fifty people like me waiting in the same room. That was great at first sight but got nervous later when thought about the competition. Anyhow everything went well, gave my speech over a topic and finally my name was there in the selected candidates list. Ah…thank god (spoke to myself, didn’t realize what was waiting for me in future)

Very happy at heart and rejoiced as it was my first job. Next, they dragged us to sequence of rounds for further filter. All rounds were pretty easy, but the last one…. I was asked whether I would be comfortable working night shifts ( my eyes remained open for a while) No body told me it was a night shift job. But I agreed finally, convinced my parents too. Later my training sessions started with a big blash…………

Trainings were during night. God I lost my sleep and comfort at that training center. Will return home early morning (it wasn’t a problem as long as the cab was provided)

I learnt many things during the sessions; especially I was given a great opportunity to mold my English skills further over there. The biggest issue now was that “do I need to work night shifts” . Some said it would create problem health wise in future if I continue with the job. Proper eating habits and proper sleep is necessary if you are working in a BPO. All these things were taught to us. Finally you have your assessment test where you are made to talk to a foreign client and develop sequential conversation with that person. The person assesses your skills and fluency to assign you grades. The biggest drop down in your grades in this test would be when you don’t understand what they are speaking sometimes and you ask for a pardon (sometimes twice). It happens for some candidates but otherwise it’s all fine with sound candidates.

 I missed a single grade with which I could have entered the BPO industry but I thank on the other side after knowing how difficult it would be to work at nights. The good thing is that I went through a training session that built my confidence further as it is a big concern where I was selected.

 My training period was for about a month. I could really understand later why they pay so high in BPO companies. Its only because you are not gaining anything from the companies and for you its just a whole day conversation ( solving issues ) with the clients in US or UK.

I would suggest going for some companies from where your growth starts, where you learn something as years pass. But same time I won’t criticize BPO as for some people that is the best concern according to them. Hope you would make a proper choice before getting into some concern. Good luck.

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